Medical Disclaimer

Last updated: [[EFFECTIVE DATE]]

You agreed to this when you set up your Booniverse account. Here it is in full.

If you are in crisis right now

Booniverse cannot help you in an emergency.

If you are thinking about ending your life, about seriously hurting yourself, or you are in immediate danger:

• Call your local emergency number (911 in the US, 999 in the UK, 112 in the EU and much of the world).
• US: call or text 988 (Suicide & Crisis Lifeline).
• UK & Ireland: call 116 123 (Samaritans), free, 24/7.
• International: find a line near you at findahelpline.com.

[[CONFIRM: check every number above is current for your launch markets before publishing, and add local lines for your primary markets.]]

Do not wait for a listener. Nobody is guaranteed to be online, and a Booniverse listener is not trained or equipped to keep you safe.

Booniverse is not healthcare

Booniverse is a peer support app. That means:

• The people who listen to you are other users — mostly teenagers and young adults — who volunteered and completed a short in-app training module.
• They are not therapists, psychologists, psychiatrists, counsellors, social workers, doctors, nurses, or crisis responders.
• The training they completed is basic. It teaches them how to listen kindly and when to stop. It is not a clinical qualification, and the certificate the app issues is not a professional credential.

Nothing in Booniverse is medical or mental-health advice, diagnosis or treatment. That includes:

• Anything a listener says to you in a BooFriend chat.
• Anything another user posts in the forums or sends you in a note.
• Moon reflections, which are generated by an AI language model and can be wrong, generic, or unhelpful.
• Boo-Logy results, which are for fun and self-reflection. They are not a psychological assessment and have no clinical validity.

What this means for you

• Do not use Booniverse instead of professional help. If you're struggling, please talk to a doctor, a therapist, a school counsellor, or a trusted adult.
• Do not stop, start or change any treatment or medication because of something you read or were told on Booniverse. Talk to the person who prescribed it.
• Do not rely on Booniverse for an emergency. There is no on-call clinician, no guaranteed response, and no way for us to send help to you.
• We do not monitor every conversation in real time. We use automated systems and we review reports, but nobody is watching your chat as it happens.

What we do when someone mentions self-harm

If our systems detect language suggesting self-harm or crisis, we show crisis resources in the app and log the event for our safety team to review. This is a best-effort safety measure, not a rescue service. It can miss things, it can be delayed, and it does not mean anyone has been dispatched to help you.

For listeners

If you volunteer as a listener:

• You are not responsible for anyone's safety, recovery, or life.
• You are not expected to handle a crisis. If someone tells you they're in danger, follow the crisis prompts the app shows you and end the conversation with those resources.
• Do not diagnose anyone, do not advise on medication or treatment, and do not present yourself as qualified.
• If a conversation is affecting you, end it and take a break. Your wellbeing comes first.

No guarantee

We do not guarantee that a listener will be available, that any support you receive will be helpful, or that Booniverse will improve how you feel.

Questions: support@booniverse.boo